Terms & Conditions

By accessing this website or placing an order with Tone, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

1. Products

Tone produces cut-to-order clothing using TENCEL™ fabric. Product descriptions, photographs, colour names, measurements, and other details are provided as accurately as reasonably possible.

Because fabrics may appear differently under different lighting and screen settings, slight differences between the colour displayed online and the physical garment may occur. Minor variations in fabric texture, drape, stitching, and finished measurements may also occur as part of the garment-making process. These variations are not considered defects unless they materially affect the quality, function, or agreed specifications of the item.

2. Prices and payment

All prices are displayed in UAE dirhams. Any applicable taxes, delivery charges, or payment fees will be shown before your order is completed.

Tone reserves the right to correct genuine pricing, product-description, or availability errors. Where an error is discovered after an order has been submitted, we will contact you before proceeding. You may confirm the order at the corrected price or cancel it for a full refund of any amount already paid.

Payment must be made using one of the payment methods offered during checkout or agreed directly with Tone. An order is not considered accepted until you receive an order confirmation from us.

3. Orders and production

Each garment is cut and sewn specifically for the order placed. Please review your selected product, colour, size, measurements, delivery information, and custom-order details carefully before confirming your purchase.

Tone may decline or cancel an order where:

• The product or selected fabric is unavailable. • The payment cannot be authorised or confirmed. • The order information is incomplete or incorrect. • A pricing or product-listing error has occurred. • We are unable to fulfil a custom request. • Fraudulent, unlawful, or abusive activity is reasonably suspected.

Where Tone cancels a paid order, the amount paid for the cancelled item will be refunded.

4. Changes and cancellations

You may request a change or cancellation before production begins. Once the fabric has been cut or production has started, change-of-mind cancellations, returns, or exchanges may not be accepted because the garment is being produced specifically for your order.

This does not affect your rights where an item is defective, damaged, incorrect, materially delayed, or does not match the confirmed order or product description. Further information is available in our Shipping & Returns Policy.

5. Custom orders

Custom colours, personal measurements, altered designs, and other special requests are subject to review and written confirmation by Tone. Additional costs and production time may apply.

Customers are responsible for ensuring that measurements and custom specifications supplied to Tone are complete and accurate. Once a custom order enters production, the confirmed measurements and specifications cannot normally be changed.

6. Production and delivery times

Estimated production and delivery times are provided in good faith but may occasionally be affected by fabric availability, order volume, courier delays, public holidays, or circumstances beyond our reasonable control.

We will contact you if a significant delay affects your order. Delivery arrangements, costs, and estimated timeframes are explained in our Shipping & Returns Policy.

7. Intellectual property

The Tone name, logos, garment designs, photographs, graphics, written content, colour names, and other materials displayed on this website are owned by or licensed to Tone. They may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

8. Website use

You must not misuse the website, interfere with its operation, attempt to gain unauthorised access, introduce harmful software, submit false information, or use the website for unlawful or fraudulent purposes.

9. Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded under applicable law.

To the extent permitted by law, Tone will not be responsible for indirect or consequential losses arising from the use of the website, delivery delays outside our reasonable control, incorrect information supplied by the customer, improper garment care, or use of a product contrary to its intended purpose or care instructions.

10. Privacy

Personal information submitted through the website, checkout, WhatsApp, or other communication channels will be handled in accordance with our Privacy Policy.

11. Changes to these terms

Tone may update these Terms & Conditions when our products, services, operations, or legal obligations change. The version published on this page at the time an order is placed will apply to that order.

12. Governing law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates. Any dispute will be handled by the competent authorities or courts of the United Arab Emirates, subject to any rights and procedures available under applicable consumer-protection laws.

For questions about these terms or an existing order, contact us using the details provided on our Contact page.

Last updated: July 2026.