Privacy Policy

Tone respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or contact us.

When you place an order or submit an enquiry, we may collect information such as your name, email address, phone number, billing and delivery address, order details, selected measurements, custom-order notes, and any information you share with us through the website or WhatsApp.

Payment information is processed securely by our third-party payment provider. Tone may receive transaction details and payment confirmation, but we do not directly store your complete card information.

When you use our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and cookie data. This information helps us operate, secure, and improve the website.

We use your information to:

• Process, prepare, and deliver your order. • Manage custom-order requests. • Confirm payments and prevent fraudulent transactions. • Respond to questions and provide customer support. • Improve our website, products, and services. • Meet our legal, accounting, and regulatory obligations.

We do not sell or rent your personal information. We may share information only where reasonably necessary with trusted service providers involved in operating our business, including website-hosting providers, payment processors, courier partners, analytics services, and communication platforms.

Delivery details are shared with our courier partner solely to arrange and complete your delivery. Messages sent through WhatsApp are also subject to WhatsApp’s own privacy practices.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain order and accounting records, resolve disputes, provide support, and comply with applicable legal requirements.

You may contact us to request access to, correction of, or deletion of your personal information, or to object to or restrict certain uses of it. Some information may need to be retained where required by law or for legitimate business records.

We take reasonable organisational and technical measures to protect your information. However, no online system or method of electronic storage can be guaranteed to be completely secure.

We may update this Privacy Policy when our services, website practices, or legal obligations change. The latest version will always be published on this page.

For questions about this policy or requests relating to your personal information, contact us using the details provided on our Contact page.

Last updated: July 2026.