Shipping & Returns

All Tone pieces are made to order at our Dubai atelier. Please allow 10–14 days for your order to be cut, sewn, finished, and prepared for dispatch.

Delivery across the UAE is handled by our third-party courier partner at a flat rate, shown with your final order total at checkout. Once dispatched, delivery typically takes 1–3 business days, and the courier will contact you directly to arrange delivery.

Because each piece is cut and sewn specifically for your order, we are unable to accept returns or exchanges due to a change of mind once production has begun. Should you need to change the size or colour of your order, contact us as soon as possible. We will update it where production has not yet started.

If your item arrives with a manufacturing defect, is damaged upon delivery, or does not match what you ordered, please contact us within three days of receiving it and provide your order details and clear photographs of the issue. Once assessed, we will arrange a repair, replacement, or refund, as appropriate. Tone will cover the related collection and redelivery costs where the item is confirmed to be defective or incorrect.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on the payment provider.

Nothing in this policy limits any rights available to you under applicable UAE consumer-protection laws.